Get robots back up in minutes, not days.
Dozza turns your team’s tribal knowledge into step-by-step playbooks, so field techs can fix problems without waiting on engineering.
Scroll to watch the raceRobot 0412Motor overheating
Robot 0412’s motor is overheating.
The tech on site has never seen this fault before.
Robot 0412 is down
Fault: motor overheating
Team yellow asks in Slack and waits.
The fix lives in one engineer’s head, and she’s busy.
# field-support24
S
Sam6:15 AM
Motor running hot on 0412, anyone seen this?
Message #field-support➤
Team purple asks Dozza.
‹
Dash0412 · Field robot
Motor’s running hot and the overtemp fault won’t clear.
Dash
Most likely busbar corrosion or phase misalignment. This playbook checks both.
Motor overheating6 stepsStart run →
Describe what you’re seeing
Team purple is back up in under 6 minutes.
No waiting on anyone, and every step is recorded for the team.
‹
Motor overheating0412 · Field robot
015 to go
×Step 01 · Check
PPE check
Put on insulated gloves and safety glasses before opening the enclosure.
- Insulated gloves
- Safety glasses
‹
Motor overheating0412 · Field robot
024 to go
×Step 02 · Check
Power down the system
Switch off main power and wait for the capacitors to discharge.
- Main power off
- Capacitors discharged
‹
Motor overheating0412 · Field robot
033 to go
×Step 03 · Input
Measure busbar resistance
Place multimeter probes on the busbar terminals and enter the reading.
Resistance (mΩ)
3.4mΩ
Out of range
0.5expected2.0
Record 3.4 mΩ →‹
Motor overheating0412 · Field robot
042 to go
×Step 04 · Photo
Document busbar condition
Inspect the busbar terminals and take a photo before proceeding.
Capture the busbar terminals clearly
Uploading…✓ Uploaded
Take photoContinue →‹
Motor overheating0412 · Field robot
051 to go
×Step 05 · Check
Clean busbar terminals
Clean with isopropyl alcohol and a non-conductive brush. Let it dry.
- Terminals cleaned
- Dry before re-measuring
‹
Motor overheating0412 · Field robot
060 to go
×Step 06 · Input
Verify resistance
Measure the busbar again after cleaning.
Resistance (mΩ)
1.1mΩ
In range
0.5expected2.0
Record 1.1 mΩ →✓
Procedure complete
Busbar cleaned and re-measured at 1.1 mΩ, inside the expected range. The motor is cleared for service.
Recorded to Dozza
Run againDone
Team yellow waits through the night.
The engineer who knows the fix has gone home, and nobody else on shift can help.
Robot 0412 · down 21h 45m
Fault: motor overheating · nobody on shift has the fix
Team yellow gets a reply the next morning.
By the time it’s fixed, the robot has been down for 26 hours.
# field-support24
Yesterday
S
Sam6:15 AM
Motor running hot on 0412, anyone seen this?
Today
T
Toni7:58 AM
Sorry, just saw this. Same busbar thing as 0398 last month. Can you hop on a call?
Message #field-support➤